This was my first time ordering from DBYS. I spoke with a customer service rep, who was very courteous and helpful, about the parts and availability.Then ordered online. The parts were shipped promptly and the follow up email with tracking number was a great benefit. Correct parts were delivered as described. (Caution -The USPS 2 day delivery ended up being 4 days. This was a USPS and not a DBYS problem.)